Getting New Prescriptions and Refills While Deployed

How to Get New Prescriptions

If you didn’t register before you deployed or you get a new prescription in theater, you can fill it though the Deployment Prescription Program.

You don’t need to register first or order your initial prescription online. Here’s how it works:

  • Your deployed clinic or pharmacy sends your prescription to Express Scripts
  • Express Scripts fills the prescription and sends it to you in theater
  • Average shipping time is about 3-4 weeks
  • You’ll get reminder emails from Express Scripts to order refills

How to Get Refills

Two Months into Your Deployment

Express Scripts sends you the first email message asking you to update your account with your deployed mailing address (APO/FPO). To update your account:

  • Go to militaryrx.express-scripts.com 
  • Log in or select “Create an Account” to register
    • Your ID number is your complete SSN.
  • Change your PERMANENT address to your APO/FPO address
    • Don’t input your deployed address as your TEMPORARY address
    • If you don’t update your address, Express Scripts will send your prescriptions to the address provided when you registered.

Four Months into Your Deployment

Express Scripts sends you a second email message reminding you to order your refill(s).

  • Log in to your account on militaryrx.express-scripts.com  
  • We mail your prescriptions only after you order them
  • We mail your prescriptions to the address listed in your account
  • Average shipping time is about 3-4 weeks

If you don’t get an email message from Express Scripts within 60 days after arriving in theater, contact the Express Scripts Deployment Prescription Program Team:

Last Updated 11/30/2021