You may file an appealThe action you take if you don’t agree with a decision made about your benefit. if you disagree with a decision on your pharmacy benefit. This includes if the following is denied:
Your appeal must:
Express Scripts, Inc.
P.O. Box 60903
Phoenix, AZ 85082-0903
You may submit more documentation to support your appeal. If you are still waiting for more documentation before the deadline, don’t miss the deadline. Submit your appeal with a statement that more documentation will be submitted at a later date (include expected date).
When we receive your request, we will review the decisions related to your entire course of treatment.
Last Updated 1/8/2016
(where toll-free service is established)
Express Scripts Website
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Pharmacy Benefits and Medicare