Virtual Health: Care From Anywhere

TRICARE virtual health lets you see a doctor, nurse, or mental health professional without leaving home. You can use secure video calls, phone appointments, or other technology to get care. Virtual health covers many services, including:

  • Office visits
  • Preventive health screenings
  • Mental health care
  • Services for end-stage renal disease

All referral requirements for virtual health visits are the same as for in-person care. Referral requirements depend on your plan (for example, TRICARE Prime, TRICARE Select).

Note: If you’re an active duty service member, you need a referral for all virtual health visits.

Costs for virtual health visits are the same as for in-person care. Your costs depend on who you are (for example, active duty family member, retiree), and your plan (for example, TRICARE Prime, TRICARE Select). Visit TRICARE Costs to see your costs.

Using Virtual Health Services

If you live in the East Region or West Region

East Region: 

West Region: 

If you have TRICARE For Life

Medicare covers certain virtual health visits, but coverage depends on where you live and the type of care you need. For virtual health services that Medicare doesn’t cover but TRICARE covers, TRICARE is the first payer. You will have to pay the TRICARE deductible and a cost-shareA percentage of the total cost of a covered health care service that you pay.. 

If you live overseas

The country where you live must allow virtual health visits. Your provider must be licensed to practice where you live. Contact your TOP Regional Call Center to see if you need a referral and to find a provider who offers virtual visits. U.S.-based providers aren’t eligible to provide virtual health visits overseas. 

Other Virtual Health Resources

MHS GENESIS Patient Portal: The MHS GENESIS Patient Portal is your virtual military health hub. View your Military Health System medical and dental records 24/7 and interact with your military health care team through secure messaging.

MHS Nurse Advice Line: Connects you to a registered nurse. Help is available 24/7 by phone, web chat, and video chat.

Note: If you’re a TRICARE beneficiary age 12 or older, you can get virtual urgent care through the MHS Nurse Advice Line. A registered nurse will decide if your condition can be managed virtually and help schedule a virtual appointment with an urgent care clinic at a participating military hospital or clinic.

My Military Health: Quick Care Connect: If you’re enrolled at Martin Army Community Hospital, Wright Patterson Medical Center, or Eglin Air Force Base, you have access to Quick Care Connect. Quick Care Connect offers virtual urgent care from your smartphone, tablet or computer. You don’t need an appointment. This is a great option when you need care for non-life-threatening conditions that don’t require physical examination, such as seasonal allergies, urgent non-controlled prescription refills, and minor gastrointestinal issues.

Last Updated 11/10/2025