File a Grievance

What is a grievanceYou can file a grievance when:
- You have a complaint about the quality of care you received,
- A provider or facility behaved inappropriately, or
- You have any other non-appealable issue.
The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor.?

You can file a grievance when:

  • You have a complaint about the quality of care you received,
  • A provider or facility behaved inappropriately, or
  • You have any other non-appealable issue.

The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor.

A sponsor, parent, guardian, or other representative may file on behalf of a dependent child.

File a Grievance

To file a grievance, mail a written complaint to the appropriate contractor (see below) and include the following:

  • Your name, address and telephone number
  • Your sponsor’s Social Security number or Department of Defense Benefits Number
  • Your date of birth
  • Your signature
  • A description of the issue or concern that must include:
    • Date and time of the event
    • Name of the provider(s) or person(s) involved
    • Location of the event (address)
    • The nature of the concern or complaint
    • Details describing the event or issue
    • Any appropriate supporting documents

Note: If you’re filing a grievance on behalf of a dependent, provide the dependent’s information, as well as your own, in the grievance.

Your Region or Plan Steps To File a Grievance
East Region Mail your complaint to Humana Military:

Regional Grievance Coordinator
Humana Military
8123 Datapoint Drive Suite 400
San Antonio, TX 78229
West Region

TRICARE West Region Grievances
P.O. Box 8930
Virginia Beach, VA 23450

Fax: 877-875-1305

West Region Grievance Form
Overseas Region Mail or email the TRICARE Overseas Program Grievance Form to:

International SOS Government Services, LLC
TRICARE Reconsideration/Grievances Department
P.O. Box 762622
San Antonio, TX 78245

Email: TOPGlobalQualityAssu@internationalsos.com

Learn more about the overseas grievance process.
TRICARE For Life

U.S. and U.S. territories:

Mail your complaint to WPS Military and Veterans Health:

WPS-TRICARE For Life Grievances
P.O. Box 8974
Madison, WI 53708-8974

All other overseas areas:

Mail or email the TRICARE Overseas Program Grievance Form to:

International SOS Government Services, LLC
TRICARE Reconsideration/Grievances Department 
P.O. Box 762622
San Antonio, TX 78245

Email: TOPGlobalQualityAssu@internationalsos.com
Pharmacy If you have a complaint about a pharmacy provider, send it to Express Scripts by phone, email, or mail.

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150

If you have a complaint about TRICARE Pharmacy Home Delivery or other services provided by Express Scripts, send a written complaint to:

Defense Health Agency
Pharmaceutical Operations Directorate
7700 Arlington Blvd., Suite 5101
Falls Church, VA 22042-5101
Active Duty Dental Program Mail or fax the ADDP grievance form to:

United Concordia Companies, Inc.
ADDP Grievances
1800 Center St.
Camp Hill, PA 17089

Fax: 717-635-4560
TRICARE Dental Program

Mail or fax the TDP grievance form to:

United Concordia
TRICARE Dental Program - Grievances
1800 Center St.
Camp Hill, PA 17089

Fax: 717-635-4560

Last Updated 9/10/2025