Home Delivery

Availability

U.S. and U.S. Territories

TRICARE Pharmacy Home Delivery will ship to any address in the U.S. or U.S. territories. This includes APO/FPO addresses.

All Other Overseas Areas

• You must use your APO/FPO address.
• Use the DPO address if you’re assigned to an embassy and don’t have an APO/FPO address.
• You can’t use private foreign addresses.
• Medications requiring refrigerated packaging or that have pressurized dispensing devices won’t be shipped to APO/FPO/DPO addresses.
• Home delivery isn’t available in Germany, Norway, and Saudi Arabia.
• If you don’t qualify for home delivery, you’ll need to get your medication from a retail pharmacy and submit a medical claim with the overseas contractor for reimbursement.

Note: Home delivery to APO/FPO/DPO addresses is subject to local customs laws. Prescription drugs sent to these addresses may be seized by customs authorities. If your prescription drugs are seized, call Express Scripts at 877-363-1303. Or, look up your local Express Scripts toll-free number to find out other ways to get your prescription filled.

Other Health Insurance

You can’t use TRICARE Pharmacy Home Delivery when you have other health insurance, unless:

• Your health insurance doesn’t include pharmacy benefits,
• The drug you need isn’t covered by your other plan, or
• You’ve met the other plan’s benefit cap.

If you’ve met any of these requirements, you can fill your prescription through home delivery. You’ll need to send proof from your other plan that your prescription isn’t covered or you’ve met the benefit cap.

Sign Up for Home Delivery

You have three easy ways to register for home delivery.

After you register online or by phone, your provider will need to send your prescriptions to Express Scripts to be filled. Ask your provider to:

• E-prescribe your prescription drugs. Electronic prescriptions are less likely to have missing or unreadable items.
• Write the prescription for the maximum supply allowed. This is 90 days for most drugs.

Sometimes your prescription can’t be filled because Express Scripts needs clarification. In these cases, Express Scripts will contact you or your provider.

• If Express Scripts calls you, call them back within two business days. Customer service staff is available 24/7.
• If you don’t call back within two business days, Express Scripts will send you a letter explaining why the prescription wasn’t filled.

Refill Prescriptions

You can order prescription refills online, by phone, or by mail. You can also set up automatic refills, but you’ll need to approve them in your account before your drugs are mailed to you.

Tip: Avoid running out of your medication. Approve your refill at least two weeks before your current supply runs out.

Switch Retail Prescriptions to Home Delivery

You can switch your prescriptions from network pharmacies to home delivery. There are several easy ways to switch to home delivery:

• Switch to home delivery online or through the Express Scripts Pharmacy mobile app.
• e-Prescribe: Your provider can submit prescriptions directly to Express Scripts through the electronic medical record at:
  Express Scripts Home Delivery Pharmacy
  4600 North Hanley Road
  St. Louis, MO 63134
• You can call Express Scripts at 877-363-1433.
• Mail a completed home delivery order form to the address on the form.

Your first shipment will usually arrive within two weeks.