Virtual Health: Care From Anywhere

TRICARE virtual health lets you see a doctor, nurse, or mental health professional without leaving home. You can use secure video calls, phone appointments, or other technology to get care. Virtual health covers many services, including:

• Office visits
• Mental health care
• Services for end-stage renal disease

Do I need a referral? All referral requirements for virtual health visits are the same as for in-person care.

• Referral requirements depend on your plan (for example, TRICARE Prime, TRICARE Select).
• Active duty service members need a referral for all virtual health visits.

What are my costs? Costs for virtual health visits are the same as for in-person care. Your costs depend on who you are (for example, active duty family member, retiree), and your TRICARE plan. Visit TRICARE Costs to see your costs.

Using Virtual Health Services

If you live in the East Region or West Region

East Region:

• Find an East Region virtual health provider
• Call Humana Military at 800-444-5445

West Region:

• Find a West Region virtual health provider
• Call TriWest Healthcare Alliance at 888-TRIWEST (874-9378)

If you have TRICARE For Life

Do you have TRICARE For Life?

• Medicare covers certain virtual health visits, but coverage depends on where you live and the type of care you need.
• For virtual health services that Medicare doesn’t cover but TRICARE covers, TRICARE is the first payer. You’ll have to pay the TRICARE deductible and a cost-shareA percentage of the total cost of a covered health care service that you pay.. 

If you live overseas

The country where you live must allow virtual health visits. Your provider must be licensed to practice where you live. U.S.-based providers aren’t eligible to provide virtual health visits overseas. 

Contact your TOP Regional Call Center to see if you need a referral and to find a provider who offers virtual visits.

Other Virtual Health Resources

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal is your virtual military health hub. View your Military Health System medical and dental records 24/7 and interact with your military health care team through secure messaging. Log in to the MHS GENESIS Patient Portal.

Military Health System Nurse Advice Line

The MHS Nurse Advice Line connects you to a registered nurse. Help is available 24/7 by phone, web chat, and video chat.

You can get health care advice, help finding an emergency care or urgent care facility, and more. In some cases, you may be able to get virtual urgent care through the MHS Nurse Advice Line. 

My Military Health: Quick Care Connect

Are you enrolled at Martin Army Community Hospital, Wright Patterson Medical Center, or Eglin Air Force Base? You have access to Quick Care Connect.

Quick Care Connect offers virtual urgent care from your smartphone, tablet or computer. You don’t need an appointment. This is a great option when you need care for non-life-threatening conditions that don’t require physical examination, such as seasonal allergies, urgent non-controlled prescription refills, and minor gastrointestinal issues.