West Region

Reporting Other Health Insurance

If you have any health insurance other than TRICARE, it’s called “other health insurance.” OHI can be through your employer or a private insurance program. It is important to keep your OHI updated.

Please don’t report OHI if you don’t have any and TRICARE is your primary health coverage.

TRICARE pays before:

• Medicaid
• TRICARE Supplements
• State victims of crime compensation programs
• Other federal government programs identified by the Director of the Defense Health Agency (for example, Indian Health Service)

Keep Your Information Updated

• If TRICARE gets your claim before your OHI processes it, TRICARE will deny it.
• If your other plan doesn’t cover the particular service at all and you think TRICARE might cover it, file a claim with TRICARE.
• If TRICARE pays first and then discovers you had OHI, TRICARE will take back any payments made. Your OHI always pays first.

Keep your doctor and the TRICARE West Region updated on OHI. They can coordinate your benefits and ensure your claims are paid quickly.

Update Your OHI

Report on your OHI in one of these ways.

• Log in to the West Region beneficiary portal and select “Other Health Insurance” under Manage My Care Forms.
• Fill out the OHI questionnaire in the Forms section.
  • Mail it to:
    TriWest T-5 West Region
    P.O. Box 202168
    Florence, SC 29502
  • Fax it to 877-989-0060.
• Call Customer Service at 888-TRIWEST (874-9378).

To learn more, visit Using Other Health Insurance.

New Wellness Messages Help You Stay Informed and Healthy

Have you seen the new Wellness Messages section on the TRICARE West Region Beneficiary Portal? This section makes it easy for you to find clear, trusted health information that supports your everyday well‑being.

In the Wellness Messages section, you’ll receive simple messages on important health topics throughout the year. Each message is short, easy to read, and designed to help you learn about preventive care and other ways to stay healthy. Simply click the message card to explore the topic further.

You can find the section by selecting “My Wellness” in the top menu of the beneficiary portal.

Visit your Wellness Messages often. New messages will help you stay up to date on simple actions you can take to support your health and wellness.

Chat with Us

Talk to a customer service representative via chat in the beneficiary portal. Available Monday to Friday from 8 a.m. to 6 p.m. in your local time zone.