Health Matters (Overseas) Newsletter

Overseas Health Matters Newsletter header image

This quarterly newsletter provides information about your TRICARE benefit. This edition contains information specific to beneficiaries living overseas.

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Issue 4 | 2022

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Does TRICARE have a 24/7 nurse advice line?FAQ image

Yes. It’s called the Military Health System (MHS) Nurse Advice Line. This advice line puts you in contact with a team of live, registered nurses who can answer health care questions and provide help with decisions regarding self-care at home or when it’s best to see a health care provider. You can reach a nurse anytime by phone, web chat, and video chat.

Visit MHSNurseAdviceLine.com to find your country’s phone number or to access the web chat or video chat.

What is the Defense Enrollment Eligibility Reporting System(DEERS) A database of information on uniformed services members (sponsors), U.S.-sponsored foreign military, DoD and uniformed services civilians, other personnel as directed by the DoD, and their family members. You need to register in DEERS to get TRICARE. (DEERS)?

DEERS is a database of active duty and retired service members. It also includes family members and others who are eligible for TRICARE benefits. TRICARE eligibility and health plan enrollment is maintained in DEERS. If your DEERS information is incorrect, it could prevent you from being able to use your TRICARE benefits properly. If it’s been a while, take time now to log in to DEERS and review your information. Check out DEERS to learn more.

Does TRICARE cover urgent care?

Yes. But different health plan options have different rules for getting urgent care. These rules depend on your status. If you’re an active duty family member seeking care overseas and are in TRICARE Prime Overseas or TRICARE Prime Remote Overseas, you must get pre-authorization from the TRICARE overseas contractor to make sure your urgent care visit is cashless and claimless. Otherwise, you may have to pay the health care provider up front and file a claim for reimbursement later. Active duty service members (ADSMs) in TRICARE Prime Overseas should seek urgent care at a military hospital or clinic, when available. To seek civilian urgent care, ADSMs need a referral. ADSMs must follow up with their primary care manager when they receive care outside of a military hospital or clinic. Go to Urgent Care to learn more.

Have you visited the TRICARE Overseas Program (TOP) website recently? International SOS has revamped the Beneficiaries section. Learn about TOP and obtain resources via the Beneficiary Knowledge Center. You'll find information about medical records translation and real-time language assistance. You can also search for providers and submit claims.

Health Matters (Overseas) Newsletter: 2022—Issue 1

Health Matters (Overseas) Newsletter: 2022—Issue 2

Health Matters (Overseas) Newsletter: 2022—Issue 3

Last Updated 12/1/2022