Change Healthcare Cyberattack Impact on MHS Pharmacy Operations

 

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals worldwide. On February 21, Change Healthcare disconnected their systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.

 

Military clinics and hospitals will provide outpatient prescriptions through a manual procedure until this issue is resolved. Military pharmacies will give priority to urgent prescriptions followed by routine prescriptions. Each military hospital and clinic will continue to offer pharmacy operations based on their local manning and resources. Please be patient while pharmacies take longer than usual to safely fill prescription needs.

 

It is unknown at this time when the issue will be resolved. Beneficiaries are encouraged to contact their military hospital and clinic or retail pharmacy for the latest local updates.

Patient Portal Outages

  • There may be times when the Secure Patient Portal is unavailable due to scheduled maintenance or technical problems. 
  • You can complete actions that you usually complete on the Secure Patient Portal in other ways.

Refill and Check the Status of Your Prescriptions

To refill and check the status of your prescriptions at your military pharmacy:

Schedule or Cancel Appointments

Please call the Central Appointments Line at your military hospital or clinic to schedule, change, or cancel appointments for yourself or family members. To find the right phone number to call:

Note: You won’t get appointment reminders via email or text message while the patient portal is down. 

View or Download Your Personal Health Data

While the Secure Patient Portal is down, you won’t be able to view or download your personal health data. If you need specific information, please contact your provider or his staff directly. To find the right phone number to call:

Last Updated 2/23/2024