Update How Humana Military Can Reach You (East Region)

11/27/2023

This article contains information specific to beneficiaries living in the East RegionAlabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.. Check the map to find your region.

Did you know you can choose how Humana Military contacts you? You can visit the beneficiary self-service website and manage your communication preferences all in one place. You can:

  • Add or update your email address
  • Add or update your phone number
  • Add a mobile number

You can also opt in to receive text message alerts. We only text you when you request this form of contact and give us permission to do so.

By updating your communications preferences, we can keep you informed more quickly and efficiently.

Need help updating your preferences? Watch this short tutorial to learn how.

Note: Updating your Humana Military communication preferences won’t update the information in your Defense Enrollment Eligibility Reporting System (DEERS) record. Remember to keep your DEERS record up to date.

Other Electronic Features To Simplify Managing Your Health Care

Check out the other self-service features at HumanaMilitary.com/MyAccess. (Sign up for an account if you don’t have one.) Here, you can learn about tools to make managing your health care easier. At beneficiary self-service, you can:

  • View your dependents
  • Check your eligibility
  • View your enrollment ID card*
  • Request a primary care manager (PCM) change*
  • View referrals, authorizations, and referral letters*
  • View claims and explanations of benefits (EOBs)
  • View catastrophic cap and deductibles
  • Make a payment
  • View payment history
  • Request reinstatement
  • View communications
  • Update communication preferences
  • Download personal health records with our Blue Button
  • Chat with an agent
  • Send and receive secure messaging
  • Update contact info

You can access most of these features on the Humana Military app. The app can help you manage your well-being on the go. Your information and activity are safe and secure. The app offers similar features to self-service, including the ability to:

  • View your dependents
  • Check your eligibility
  • View your enrollment ID card*
  • Request a PCM change*
  • View referrals, authorizations, and referral letters*
  • View claims and EOBs
  • View catastrophic cap and deductibles
  • Make a payment
  • Request reinstatement
  • View communications
  • Update communication preferences
  • Download personal health records with our Blue Button
  • Chat with an agent
  • Update contact info

* Feature shows for TRICARE Prime members only

Last Updated 12/4/2023