Telemedicine Makes Managing Your Health Easier (East Region)


This article contains information specific to beneficiaries living in the East RegionAlabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.. Check the map to find your region.

Telemedicine makes it easy to get care on your schedule. TRICARE covers a variety of telemedicine services. These include urgent care, mental health care, and even baby feeding support. You can talk to a provider through a video conferencing application or for some medical conditions, by a telephone call—without leaving home.

Telemedicine costs are the same as costs for the same services in person. You can check out the TRICARE Compare Cost Tool and TRICARE Costs and Fees Fact Sheet to learn more.

All TRICARE East beneficiaries can use the following services:

Humana Military Network Providers

Many network providers offer telemedicine services. Use the Find Care Tool and click the “Advanced Search” option. Then check the green “Telemedicine” box to search for a provider near you.

Doctor on Demand

Doctor on Demand connects you to providers 24/7 for urgent care and mental health services. Use your smartphone, tablet, or computer for secure video conferencing appointments. For urgent care, you can expect wait times of five minutes or less. You can seek help for:

  • Cold and flu
  • COVID-19
  • Sinus infection
  • Skin rashes
  • Asthma and allergies
  • Urinary tract infections
  • Headaches
  • Other conditions that don’t require hands-on treatment

You can also access mental health services (telemental health care) through Doctor On Demand. Appointments with licensed therapists and psychiatrists are available within a few days.


Telemynd offers telemental health care, including psychology/psychiatry visits and mental health screenings. Get help for:

  • Anxiety
  • Depression
  • Stress
  • Trauma
  • Post-traumatic stress disorder
  • Bipolar disorder

Excluded services include:

  • Medication-assisted treatment
  • Substance use disorder
  • Applied behavioral analysis

Active duty family members and retirees enrolled in TRICARE Prime don’t need a referral or pre-authorization to seek telemental health care. You also have no limit on the number of appointments you may have per year.


SimpliFed provides ongoing lactation and baby feeding support. Through SimpliFed, parents have access to:

  • Up to six virtual visits, including one prenatal appointment
  • A mobile app with classes and 24/7 access to baby feeding experts

You can get care through SimpliFed starting at 27 weeks of pregnancy. You don’t need a referral or pre-authorization, and there are no cost-shares.


There are some limitations on telemedicine visits. Active duty service members need a referral. Parents in the Autism Care Demonstration who have current authorizations for parent training can no longer receive unlimited telemedicine visits. Additional telemedicine visits for parenting training now need prior approval.

Want to learn more? Review all your telemedicine options and coverage rules. Reach out to Humana Military if you have questions.


Last Updated 2/17/2023