New Features In Beneficiary Self-Service (East Region)

This article contains information specific to beneficiaries living in the East Region. Check the map to find your region.

Humana Military’s Beneficiary Self-Service is your online home for managing claims, updating communication preferences, viewing your benefits, and more. The Humana Military app keeps your health care at your fingertips when you’re on the go. Check out these new tools that will make your user experience easier.

Payment history
Once you log in, you can view your payment history for the last 24 months. Just click “View Payment History.” 

Grant your family access to your information (phone only) 
As a TRICARE enrollee, you can give a family member permission to call Humana Military and access some details of your account. There is one form to complete. You can do this in self-service: Click “Grant Access (Phone Only)” under “Account Settings” to get started.

Reinstatement
If you’re enrolled in TRICARE Prime or TRICARE Select, you can start a reinstatement request if you were disenrolled due to lack of payment. You must do this within 90 days of the disenrollment date. In self-service, within your eligibility tile (the space that shows your status) you’ll see “Initiate Reinstatement Request.” Click this link to begin the process.
  
Why use beneficiary self-service?
Beneficiary Self-Service lets you access your Humana Military account 24/7. Find information and answers to your questions when it’s convenient for you. And check out these tools for managing your benefits:

• Make a payment
• View claims
• Verify eligibility
• Check referral status
• Update communication preferences
• Start a chat or send a secure message

Need a helping hand? Check out these short how-to videos:

• Create a self-service account 
• Find a referrals and authorizations 
• Send a secure message 
• Find claims and explanations of benefits 

If you have questions, reach out to Humana Military.