Branch Health Clinic Key West

at NAS Key West
Building L-48
1300 Douglas Cir.
Key West, FL. 33040
(305) 293-4600



(305) 293-4834

Aviation Medicine:

(305) 293-4851


Behavioral Health / Mental Health:

See your Primary Care Manager (PCM) for care or a referral to care.


Case Management:

Coordinates care for patients with multiple, complex or catastrophic conditions.  This includes deployment help for military personnel and their families.

(305) 293-4854


CO’s Care Line:

(904) 542-2273


Customer Relations:

(305) 293-4600 and ask for Customer Relations, or email.



(305) 293-4818


Emergency & Urgent Care:

In an emergency, call 911 or go to your nearest Emergency RoomThe hospital department that provides emergency services to patients who need immediate medical attention..  (Branch Health Clinic Key West doesn't have an E.R.)  For urgent care, call our Appointment Line or Nurse Advice Line.

Exceptional Family Member Program (EFMP):

Serves active duty families with special health and education needs.

(305) 293-3891


Family Medicine: 

Adults and children can be assigned to a Primary Care Manager (PCM) in Family Medicine:  (305) 293-4834 / 4850

Family Medicine has a Medical Home Port Team:  Gold Team. It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you and your family to information and support.
  • You and your PCM work together to develop a plan of care. This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.


Health Promotions:

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition.  Please stop by, call, or make an appointment.

(305) 293-3857 / 3946


(305) 293-3929 / 4834



(305) 293-3913


Medical Records:

(305) 293-4833 / 3957 / 3958


Nurse Advice (24/7):

Open 24/7, including federal holidays.  For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit


Obstetrics & Gynecology (OB / GYN):


Services available at Family Medicine.


(305) 293-4834 / 4850


Occupational Health:

(305) 293-4848



(305) 293-4849 / 4851


Periodic Health Assessment (PHA) / Pre- and Post-Deployment:

(305) 293-4851



See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Key West's formulary.

Pharmacy Home Delivery:

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.


Our Pharmacy:

You can receive up to a 90-day supply (for most medications) with no co-pay.



Call (800) NAV-PHAR (800-628-7427), or refill online at  You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.


BHC Key West Pharmacy:

  • (305) 293-3915
    Monday - Friday: 8 a.m. - 4:30 p.m.

TRICARE Retail Pharmacy Network:


This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or


Preventive Medicine / Environmental Health:

Contact us to report concerns about insects or conditions at on-base facilities.

(305) 293-3899 / 3925



(305) 293-3908 / 3909


Sick Call:

(305) 293-4834


Substance Abuse Rehabilitation Program:

(305) 293-3857 / 4855 / 3926


Suitability Screening:

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

(305) 293-3891


TRICARE Health Benefits Advisor (HBA):

Visit TRICARE at or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:

(305) 293-4543


TRICARE Online Patient Portal:

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at 


TRICARE Online Patient Portal - Secure Email Messaging:

To securely email your care team (for non-urgent issues), sign up at


Virtual Visits:

Navy Care offers a live, virtual visit with a clinician — on your smartphone, laptop, or computer.  You can use it from home, work, or wherever you want to receive care.  It's private, secure, and free.

Please register today for Navy Care, so it’s ready when you need care.

Visit the website, or download the “Navy Care” app on your mobile device – for ioS or Android.

To make an appointment, call your clinic’s appointment line (as usual) and we’ll set up a virtual visit.


Warrior Navigation & Assistance Program (WNAP):

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit:, or email:


Wounded Warrior - Safe Harbor:

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit: or call (904) 542-9581.



Last Updated 8/20/2020