Branch Health Clinic Jacksonville

aboard NAS Jacksonville
Building 964 (corner of Enterprise Ave., Ajax St. and Birmingham Ave.)
Jacksonville, FL. 32214
(904) 546-7096

 


Branch Health Clinic Jacksonville is devoted exclusively to Active Duty care.

 

Appointments:

(904) 546-7094

 

Aviation Medicine:

Appointment Line:  (904) 546-7130

Front Desk:  (904) 546-7097

 

Behavioral Health / Mental Health:

(904) 546-7099 / 7110 (Deployment Health Center)

 

Case Management:

(904) 546-7069

 

CO’s Care Line:

(904) 542-2273

 

Customer Relations:

(904) 546-7094 and ask for Customer Relations, or email.

 

Dental:

(904) 546-7100 / 7101 / 7102

 

Deployment Health Center:

Provides pre- and post-deployment services for all branches of active duty, active reserve, and National Guard (and families) across Florida and Georgia.  Also offers operational stress classes; individual, couples, and group treatment; and briefs and interventions for operational commands.

(904) 546-7099 / 7110

 

Emergency & Urgent Care:

In an emergency, call 911 or go to your nearest Emergency RoomThe hospital department that provides emergency services to patients who need immediate medical attention..  (Branch Health Clinic Jacksonville doesn't have an E.R.; but Naval Hospital Jacksonville has an E.R. that's open 24/7.)  For urgent care, call our Appointment Line or Nurse Advice Line.

 

Exceptional Family Member Program (EFMP):

Serves active duty families with special health and education needs.

(904) 542-7348

 

Fleet Medical Liaison (Operational Forces Medical Liaison):

Serves as the primary point-of-contact for operational commands.  Tracks inpatients and intensive outpatients until the service member is returned to their unit.

Hospital Central Tower, 2nd Floor, Room 2013A, (904) 542-9256

BHC Jax  (904) 546-6185

 

Health Promotions / Wellness Center:

Offers individual and group classes, including:  tobacco cessation, weight management, health fitness, and nutrition. 

Hospital Building 867 (next to NAS Jacksonville Fitness Center)

(904) 542-5292

 

Immunizations:

(904) 546-7050

 

Laboratory:

(904) 546-7131 / 7104

 

Lactation Pod:

Breastfeeding is welcome at all of our facilities.  In addition, we offer a lactation pod that is accessible to strollers and wheelchairs. 

 

Medical Records:

(904) 546-7108 / 7109

 

Mental Health / Behavioral Health: 

(904) 546-7099 / 7110 (Deployment Health Center)

 

Nurse Advice (24/7):

Open 24/7, including federal holidays. For clinical advice or help finding urgent care, contact the Nurse Advice Line.  Call 800-TRICARE (800-874-2273), or for web chat or video chat, visit www.MHSNurseAdviceLine.com.

 

Occupational Health:

(904) 546-7113

 

Operational Forces Medical Liaison:

Serves as the primary point-of-contact for operational commands.  Tracks inpatients and intensive outpatients until the service member is returned to their unit.

Hospital Central Tower, 2nd Floor, Room 2013A, (904) 542-9256

BHC Jax  (904) 546-6185

 

Optometry:

(904) 546-7129

 

Periodic Health Assessment (PHA):

Appointments:  (904) 546-7004


Pharmacy:

See the TRICARE Formulary (list of medicines).  Find out more about the formulary here. View Naval Hospital Jacksonville's / Branch Health Clinic Jacksonville's formulary.

Pharmacy Home Delivery:

Skip the trip, with medications delivered to your home.  Includes refills by mail, phone, or online; and an automatic-refill option.  Active duty have no co-pay.  For other patients, your co-pay is for a 90-day supply.  So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.  To change your prescription to Home Delivery, visit Express Scripts, or download the Express Scripts app, or call (877) 363-1303.

Our Pharmacies:

You can receive up to a 90-day supply (for most medications) with no co-pay.

Refills:

Call (800) NAV-PHAR (800-628-7427), or refill online at www.TRICAREonline.com.  You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.

BHC Jax Pharmacy:

(904) 546-7186 (Active Duty only)

Satellite Pharmacy (by NAS Jax NEX):

Pick up refills, and new prescriptions from TRICARE network providers here.  (904) 542-1540

  • Lobby:
    Monday - Friday: 8 a.m. - 5 p.m.
  • Drive-Thru:
    Monday - Friday: 8 a.m. - 5 p.m.
    Saturday: 8 a.m. - 3 p.m.

TRICARE Retail Pharmacy Network:

This option provides up to a 30-day supply, with a co-pay for each 30-day supply.  (Active duty have no co-pay.)  To find out more, contact Express Scripts at (877) 363-1303 or www.express-scripts.com/TRICARE.

 

Pre- and Post-Deployment Health:

(904) 546-7047

 

Preventive Medicine / Environmental Health:

 

Contact us to report concerns about insects or conditions at on-base facilities.

 

(904) 546-7025 / 7026

 

Primary Care:

Active duty are assigned to a Primary Care Manager (PCM) in Primary Care:  (904) 546-7107

Primary Care has one Medical Home Port Team:  Silver Team.  It is the central resource for your health needs:  urgent, preventive, and routine.

  • Our team partners with you.
  • You can choose your PCM.
  • We work with you to coordinate care (including specialty care).
  • We connect you to information and support.
  • You and your PCM work together to develop a plan of care.  This includes:
    • tests and treatment;
    • short-and long-term goals.
  • A second opinion is available in our clinic.

For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see the Getting Care page.

 

Radiology:

(904) 546-7112

 

Sick Call:

(904) 546-7094 / 7095 / 7107

 

Substance Abuse Rehabilitation Program:

(904) 546-6302

 

Suitability Screening:

Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty.  This process should begin as soon as you receive orders.

(904) 546-7004

 

TRICARE Health Benefits Advisor (HBA):

Visit TRICARE at www.TRICARE.mil or call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans.  Or contact our HBA for local issues:  Hospital Central Tower, 1st Floor, by our galley:

(904) 542-9165

 

TRICARE Online Patient Portal:

To manage your care online (book appointments, refill prescriptions, see lab results), visit the TRICARE Online Patient Portal at www.TRICAREonline.com.

 

TRICARE Online Patient Portal - Secure Email Messaging:

To securely email your care team (for non-urgent issues), sign up at www.TOLsecuremessaging.com.

 

Virtual Visits:

Navy Care offers a live, virtual visit with a clinician — on your smartphone, laptop, or computer.  You can use it from home, work, or wherever you want to receive care.  It's private, secure, and free.

Please register today for Navy Care, so it’s ready when you need care.

Visit the website, or download the “Navy Care” app on your mobile device – for ioS or Android.

To make an appointment, call your clinic’s appointment line (as usual) and we’ll set up a virtual visit.

Or virtually "walk-in" to Navy Care On Demand (during business hours), for urgent care.  (This is for urgent care, not emergencies.)  You'll need to:

  1. Go to the Active Duty, Other Adult, or Pediatric waiting room;
  2. Select a provider. 

 

Warrior Navigation & Assistance Program (WNAP):

Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating.  Call (888) 4GO-WNAP (888-446-9627), visit:  www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email:  wnap@humana.com.

 

Wounded Warrior - Safe Harbor: 

Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families.  Visit:  www.navywoundedwarrior.com or call (904) 542-9581.

 

 

Last Updated 7/17/2020