Emergency Procedures Extended for Hurricane Maria Locations


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Emergency Prescription Refills

State Counties Through
Puerto Rico All counties. 12/06/17
US Virgin Islands All counties. 10/09/17

To get an emergency refill, take your prescription bottle to any TRICARE retail network pharmacy. To find a network pharmacy:

If possible, visit the pharmacy where the prescription was filled.

  • If you use a retail chain, you can fill your prescription at another store in that chain.
  • If your provider is available, he or she may call in a new prescription to any network pharmacy.
  • You can request assistance at another pharmacy, but it's at that pharmacy's discretion to help you.

Referral Requirement Waived

In the locations below, TRICARE beneficiaries can seek care from any TRICARE authorized provider.  In addition, any beneficiary can go to any TRICARE authorized hospital or medical facility without any referral. Even if the hospital or provider is outside of the network. This is in effect until April 7, 2018.

Puerto Rico
US Virgin Islands
Dominican Republic

If you’re a TRICARE Overseas Prime and Prime remote enrollee in one of these locations, you’re encouraged to change enrollment if you temporarily relocate to a new location for greater than 90 days.  If you’re permanently moving, you must transfer your enrollment to your new location.

For more information, contact our TRICARE Latin America and Canada Regional Call Center at 1-877-451-8659.

Durable Medical Equipment

If you need durable medical equipment replaced, TRICARE or ECHO may be able to help with replacements when the item is lost or damaged.  Contact your managed care support contractors for more information.

Last Updated 1/7/2020