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TRICARE Transition Challenges in the West Region
We are aware of the customer service issues our patients are experiencing in the West Region. Learn more about how we are fixing these issues, including waiving our usual authorization process through March 18.

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Denied Claims

A claim may be denied for several reasons. Many times it's a simple error that you (if you submitted the claim) or your provider made when submitting the claim. See Claim Filing Tips for a list of common mistakes.

  • If your claim is unpaid or denied, contact your claims processor. See the right side of page for contact information. 
  • If your claim was denied because of incorrect filing, correct the error and resubmit the claim to your claims processor. 
  • If you believe your claim was inappropriately denied, in whole or in part, you or another appropriate party may file an appeal

For help at any time, please contact your claims processor.

Last Updated 3/24/2016

contact Your Contacts
Pharmacy Claims

Express-Scripts, Inc.
Stateside: 1-877-363-1303
Overseas: 1-866-275-4732
(where toll-free service is established)

Express Scripts Website

East Region Claims

TRICARE East RegionUnder the new regional contracts, the East Region is a merger of the North and South Regions and includes: Alabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin. Claims
ATTN: New Claims
PO Box 7981
Madison, WI 53707-7981


Check Claim Status

West Region Claims

TRICARE West Region
Claims Department
P.O. Box 202112
Florence, SC 29502-2112

1-844-866-WEST (9378)

Check Claim Status

Overseas Claims

Claims Addresses
Secure Claims Portal

TRICARE For Life Claims

(In the U.S. & U.S. Territories)

P.O. Box 7890
Madison, WI 53707-7890

Check Claim Status

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