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Types of Care


Types of Care

You'll have different access standards and rules for the type of care you need:

Emergency Care 
Urgent Care
  • Urgent care is care needed for conditions such as a sprain, sore throat or rising temperature. 
  • You can expect to get an urgent care appointment within 24 hours (1 day), even if you are traveling.
Routine Care 
  • Routine (primary) care includes general office visits for the treatment of symptoms, chronic or acute illnesses and diseases and follow-up care for an ongoing medical condition.   
  • You can expect to receive a routine care appointment within 1 week (7 days).  
Specialty Care 
  • You can expect to get a specialty care appointment within 4 weeks (28 days).
Preventive Care 
  • Preventive services are health screenings, tests and examinations.  
  • You'll usually get these during regular office visits. 
  • You can expect to get an appointment within 4 weeks (28 days).

Last Updated 3/22/2018