Get Refills On Time

It's important to get your refills on time, so you won't have a break in your treatment. If you're taking a medicine regularly, we make it easy for you.

Military Pharmacy Refills

  • Each military pharmacy may have its own prescription refill process.
  • Check with the pharmacy for specific details.
  • If you're a registered user on the TOL Patient Portal, you may be able to manage your prescription refills online.

Network Pharmacy Refills

  • Each network pharmacy has its own prescription refill process.
  • Check with your pharmacy for details.

Home Delivery Refills

You can order prescription refills online, by phone, or by mail. You can also set up auto-refills so you don't have to think about it.

  • Visit
  • Sign in or activate your online account. This will make future visits fast and easy.
  • With your online account, you can:
    • Order refills
    • Check your order status
    • Get help with cost-effective choices
    • Look up general information about prescription drugs and health conditions
By Phone
  • Call 1-877-363-1303
  • Have this information ready:
    • Your sponsor's ID number
    • Your prescription number
    • Credit card
By Mail 

When you got your first prescription, Express Scripts included a Prescription Refill form. Fill out this form and mail to:

Express Scripts, Inc.
P.O. Box 52150
Phoenix, AZ 85072-2150

Also include:

  • Your prescription number on the form.
  • Your payment. If you already have a credit card on file, your card will be billed automatically.

Last Updated 9/3/2019