Sneezings Greetings? Call MHS Nurse Advice Line


During the holidays, you expect delicious meals and family gatherings. You don’t expect to get ill or injured. Whether you sprain your ankle on a ski trip, have a stomach concern, or awake to your child’s cold-like symptoms in the middle of the night, TRICARE resources can help. One resource is the Military Health System (MHS) Nurse Advice Line—available 24/7 and at no cost.

The MHS Nurse Advice Line isn’t for emergencies. An emergency threatens life, limb, eyesight, or safety or needs immediate medical assistance. If you reasonably think you have an emergency, call 911 or go to the closest emergency roomThe hospital department that provides emergency services to patients who need immediate medical attention. or facility.

Through the MHS Nurse Advice Line, you can talk to a registered nurse to understand what your symptoms mean, schedule a doctor’s appointment within 24 hours, or get answers that may simply give you peace of mind. The service has assisted more than 1.7 million beneficiaries.

“The Military Health System’s Nurse Advice Line isn’t a substitute for medical attention,” said Charlie Neely, MHS Nurse Advice Line program manager. “However, this resource is a great option for TRICARE beneficiaries who need and want to get answers to their health questions and concerns, quickly and easily.”

The registered nurse can:

  • Answer your health care questions.
  • Assess your symptoms and give recommendations for the most appropriate level of care.
  • Provide instructions to treat minor issues at home.
  • Help locate an urgent care or emergency care facility.
  • Help you schedule an appointment within 24 hours at a military hospital or clinic if you’re enrolled at a military hospital or clinic.

The MHS Nurse Advice Line is for beneficiaries living or traveling in the U.S., or in a country with a military hospital or clinic. To reach a nurse, use the secure web or video chat through the MHS Nurse Advice Line website. You can also call and speak to a nurse. If you’re in the U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273), then choose option 1. You can find all other country-specific phone numbers on the website. This service isn’t available if you’re enrolled in the US Family Health Plan.

This holiday season, eat, drink, and be healthy. And, if you need advice about your or your family’s health, contact the MHS Nurse Advice Line.

Last Updated 6/23/2020