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TRICARE Transition Challenges in the West Region
We are aware of the customer service issues our patients are experiencing in the West Region. Learn more about how we are fixing these issues, including waiving our usual authorization process through March 18.

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Appeals Addresses

Office/Contractor Appeals Address
Defense Health Agency

Defense Health Agency
Appeals, Hearings and Claims Collection Division
16401 E. Centretech Parkway
Aurora, CO 80011-9066

East RegionUnder the new regional contracts, the East Region is a merger of the North and South Regions and includes: Alabama, Arkansas, Connecticut, Delaware, the District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa (Rock Island area), Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri (St. Louis area), New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas (excluding El Paso area), Vermont, Virginia, West Virginia, and Wisconsin.

Prior Authorization Appeals
Humana Military Healthcare Services
P.O. Box 740044
Louisville, KY 40201-9973

West RegionAlaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excludes Rock Island arsenal area), Kansas, Minnesota, Missouri (except St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (southwestern corner including El Paso), Utah, Washington and Wyoming.

Health Net Federal Services, LLC
Claims Appeals
P.O. Box 8008
Virginia Beach, VA 23450-8008

Fax: 1-844-802-2527

Overseas

International SOS Assistance, Inc.
Reconsideration/Grievances Department
P.O. Box 11570
Philadelphia, PA 19116 USA

TRICARE For Life (U.S. & Territories)

U.S. and U.S. Territories:
WPS-TRICARE For Life
Attn: Appeals
P.O. Box 7490
Madison, WI 53707-7490

All Other Overseas Areas:
International SOS Assistance, Inc.
Reconsideration/Grievance Department
P.O. Box 11570 Philadelphia, PA 19116 USA

Email: TOPGlobalQualityAssu@internationalsos.com 

Pharmacy

Express Scripts, Inc.
P.O. Box 60903
Phoenix, AZ 85082-0903

Last Updated 12/1/2017