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South Region TRICARE Customer Service: (800) 444-5445
www.Humana-Military.com
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
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TRO-South Website Feedback

TIP ONLINE QUICK ACCESS

Training costs are the expense of the attendee’s organization.

1. Section C-7.37. requires Humana to furnish the DoD TRICARE Information Center and TRICARE South Regional Health Benefits Advisors and Beneficiary Counseling and Assistance Coordinators with read only access to claims data and provide training and ongoing customer support for this access. To meet the requirements of the contract, Humana developed a program referred to as TRICARE Information Portal (TIP) Online. TIP Online provides the user with information on claims information, enrollment history, referrals and authorizations, and provider information.

2. To prepare individuals to use this claims information system and to meet the training requirement of the Sec C-7.37, Humana will conduct TIP Online training throughout the region on a quarterly basis. TRO-South will not fund the TDY; therefore; the assigned organization will be responsible for funding their participant(s). MTF users must attend training before access to TIP Online will be granted.

3. For MTFs desiring access to the TIP Online program, please have your Contract Liaison identify its TIP authorized users and schedule them for training no later than seven (7) days before the class start date. Each class is limited to a certain number of attendees depending on the location. Allocations for class dates will be based on a first come - first served basis.

4. If you have questions, please contact by email TROS_Marketing@tros.tma.osd.mil or phone (210) 292-3278, DSN 554.


TIP Online Course
Date Time Location Registration Form


Class Locations

Augusta, Georgia

Location: 2822 Hillcreek Drive, Augusta, GA 30909

Parking: Visitor parking is available in front of the building.

Suggested Hotel(s)

  1. Doubletree, 2651 Perimeter Pkwy, Augusta, GA 30909 (The Doubletree is about a 1/2 mile from the office, provides airport shuttle and shuttle service within a 3 mile radius, but no free continental breakfast, however there is a restaurant on site)
  2. Hampton Inn, 4081 BelAir Rd, Augusta, GA 30909
  3. Wingate Inn, 4087 BelAir Rd, Augusta, GA 30909
  4. Holiday Inn, Augusta West I-20. You may have to call to make reservations. Expedia always shows "no availability" – 441 Park West Dr, Augusta, GA 30813 – near BelAir Rd & Grovetown. Please call 706-396-4000 or 888-HOLIDAY (465-4329)

POC Prior to Registration: TRICARE Regional Office POC After Enrollment: Instructor information will be sent to all enrollees prior to training date.

POC after training: TIP Help Desk 1-800-334-4817

Time: TIP Ad Hoc 8:30am – 3:30pm and TIP Online 8:30am – 11:30am

Driving directions: We suggest using www.mapquest.com or www.maps.google.com

Security: Please see the receptionist at the front desk for access to the training room.

Biloxi, Mississippi

Location: 2130 Pass Road, Biloxi, MS 39531

Parking: Visitor parking is available in the front of the building. Please park away from the door as these spaces are reserved for beneficiaries.

Hotel(s): Please use a hotel directory or the internet to find the hotel with the best possible government rate.

POC Prior to Registration: TRICARE Regional Office POC After Enrollment: Instructor information will be sent to all enrollees prior to training date.

POC After Training: TIP Help Desk 1-800-334-4817

Time: TIP Ad Hoc 8:30am – 3:30pm and TIP Online 8:30am – 11:30am

Driving directions: We suggest using www.mapquest.com or www.maps.google.com

Security: Please see the receptionist at the front desk for access to the training room.

San Antonio, Texas

Location: 8123 Data Point Drive, San Antonio, Tx 78229

Parking: Visitor parking is available in the front of the building.

Nearby Hotel: Marriott Courtyards 8585 Marriott Drive San Antonio, Tx 78229 POC Prior to

Registration: TRICARE Regional Office POC After Enrollment: Instructor information will be sent to all enrollees prior to training date.

POC After Training: TIP Help Desk 1-800-334-4817

Time: TIP Ad Hoc 8:30am – 3:30pm and TIP Online 8:30am – 11:30am

Driving directions: We suggest using www.mapquest.com or www.maps.google.com

Security: Please see the security guard at the front desk for access to the 2nd floor training room.

Please arrive after 8:00 a.m. so that the front door will be open.
Attendee maximum – 12 seats

*NOTE: ATTENDEES SHOULD FOLLOW THEIR RESPECTIVE SERVICE POLICY CONCERNING LODGING.



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