South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
Automated System (IVR) Guide
Select “Briefings” as your Category in the dropdown menu.
TRICARE Dental Plan Briefing Request
To request a MetLife representative attend your event, please enter your information at this link www.metlife.com/tricare-events.
If you are requesting an event for more than one location or for multiple dates, please submit a separate request.
Please allow a minimum of fifteen (15) business days before the requested event day. All reasonable attempts will be made to accommodate the request.
Army National Guard Early Eligibility POCs
ANG Early Eligibility
TRICARE Briefing for National Guard and Reserve Units
Education is the key to understanding your TRICARE benefits. DoD is placing a high importance on the enhancement
of health and dental care benefits. Education for family members is important. Without the education process, very
stressful problems occur and may affect out-of-pocket costs for service members and their families. Each unit must
ensure the TRICARE educational needs of their assigned service members, and their families are met. We offer the
following types of briefings:
Briefings for Guard/Reserve Units (service members and their families):
Direct2U Internet Live Briefings uses the
Internet at your location to conduct TRICARE briefings by
technical/subject matter experts in an interactive, "live" forum. Each one-hour presentation allows plenty of time to
answer beneficiary questions. All that is needed for your organization to participate is a computer with a
broadband Internet connection and a speakerphone. Note: You may need additional equipment such as a
screen and projector to show the presentation to a large audience. Each linked email address can have an
unlimited number of participants viewing the presentation in their audience.
All briefing requests should be submitted at least three weeks in advance of the desired briefing date. Currently,
TRO-South offers the following briefings:
- Health care benefit before & during activation and after deactivation for Reserve/Guard members and their
- For an Internet briefing: Register here
- For a special event or group, contact our Marketing & Education Department at (800) 554-2397. Weekend
briefings can be arranged to accommodate your group.
For an overview of TRS enrollment information by Service component,
here. TRO-South has received many requests from different Service
components asking for information on TRS enrollment numbers. In response to
the multiple queries, we are now posting this information on a monthly basis
and can downloaded as needed. The information source for the data are
standard DEERS reports. If you have any questions please contact our
Guard/Reserve personnel at 800-554-2397.
TRICARE Retired Reserve Program Update
Other Educational Resources:
Several resources are available to supplement the information provided at briefings.
TRICARE Smart site: Downloadable educational pamphlets and materials.
TRICARE Reserve and Guard web page: TRICARE has a full section devoted just for the specific issues and needs of Reserve and Guard members and their families.
Beneficiary Counseling and Assistance Coordinator (BCAC). For a list of all BCACâ€™s in your area.
If you have any questions or need further assistance, please call
Joint Services Support - This portal, and its program sub-portals, is
designed to give you a "one stop shopping" location where you can get
important information on a variety of programs that have been created to
support you - http://www.jointservicessupport.org
Military One Source - whether its help with child care, personal finances,
emotional support during deployments, relocation information, or resources
needed for specialÂ circumstances, Military OneSource is there for military
personnel and their families... 24/7/365! -
Military HOMEFRONT - is the official Department of Defense web site for
reliable Quality of Life information designed to help troops and their
families, leaders and service providers. Whether you live the military
lifestyle or support those who do, you'll find what you need! -
Turbo Tap - is Department of Defense's official website providing
information for service members on transitioning from military service. This
site is also supported by the Departments of Labor and Veterans Affairs.
TurboTAP.org is intended to supplement the services offered by the
Transition Assistance Offices and other groups. -