South Region TRICARE Customer Service: (800) 444-5445
Monday-Friday, 8 a.m. to 6 p.m.
TTY and IVR also available
Automated System (IVR) Guide
Thank you for your interest in the Prime Travel Benefit Program. The following is the latest information regarding this benefit. Please make sure to read through the Prime Travel Information Letter
first so you can determine if you think you may meet the eligibility requirements for reimbursement. The additional documents below include all the necessary forms that must be completed and attached to your travel
claim when you are ready to submit it for reimbursement. Make sure to look at each document. If you have any additional questions or need to speak with a coordinator for preapproval information regarding airfare, lodging, or rental cars,
please call our office at 800-576-0375 or by email at TROSouthTravel@tros.tma.osd.mil and a Travel Coordinator will contact you back as soon as possible. Thank you!
PLEASE NOTE: TRAVELERS CAN CHOOSE ANY MODE OF TRANSPORTATION THEY WISH, BUT WILL ONLY BE REIMBURSED UP TO THE MOST COST EFFECTIVE AMOUNT TO THE GOVERNMENT.
PLEASE CALL OUR OFFICE BEFORE PURCHASING AIRFARE OR TRAVELING OVER 400 MILES ONE-WAY SO YOU DO NOT INCUR UNNECESSARY OUT-OF-POCKET EXPENSES THAT CANNOT BE REIMBURSED.
A cost comparison will be conducted on claims for travel over 400 miles one-way, and for all claims that have airfare, regardless of the distance. The cost comparison will include all associated costs (fuel, lodging, food, etc.) to
determine which mode of transportation is most cost-effective for the government. THE TRO-SOUTH PRIME TRAVEL TOLL-FREE NUMBER IS 800-576-0375.
Prime Travel Information Letter- Eligibility and Basic Instructions
Required Docs for PTBP Reimbursement Package
Reimbursable Items List
Checklist & Instructions (508 Compliant)
Prime Travel Patient Info (508 Compliant)
DD1351-2 Travel Voucher 508 Compliant)
DD1351-3 Statement of Actual Expenses (508 Compliant)
Direct Deposit Form (508 Compliant)
Memorandum for Active Duty or Government Employee Non-Medical Attendant
Time Limits and PTBP Training for Beneficiaries
Links stating "508 Compliant" are extra copies of a document that are designed to be accessible for people with disabilities.