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Senior Enlisted Liaison

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TRICARE Regional Office-North Senior Enlisted Leader

Your Regional Resource on Healthcare Issues for CT, DC, DE, IL, IN, MA, MD, ME, MI, NC, NJ, NH, NY, OH, PA, RI, VA, VT, WI, WV, and sections of IA, MO, and TN.

The SEL serves as a key staff member in TRO-N presenting the enlisted perspective on healthcare issues that affect enlisted personnel and their families. My mission is to: 1) establish and sustain open lines of communication with senior enlisted leadership of all DoD Services and components in the 22 state TRICARE North Region, 2) to provide up-to-date information on your ever-changing health benefit and 3) to facilitate resolution if complex or systematic problems arise.

Many of the issues that our enlisted members have addressed concern basic TRICARE education, claims issues, eligibility, special family member needs, benefit questions, traveling with TRICARE, and Prime enrollment information. The first step for answers to any TRICARE-related topic should be the closest TRICARE Service Center or by calling the Managed Care Support Contractor for the North region. Health Net Federal Services, INC can be reached at 1-877-TRICARE. If the issue cannot be resolved at that level then I can be your next step for education or assistance. Another avenue for assistance is the Beneficiary Counseling and Assistance Coordinator (BCAC), located at every military treatment facility (MTF).

If you are interested in TRICARE educational opportunities across the North region, there are several options you may want to consider. You can contact your local MTF, TRICARE Service Center; attend one of the TRICARE University courses (provided online or in person) such as the TRICARE Fundamentals Course, or take advantage of our Direct2U program. We have leveraged technology to provide an array of TRICARE briefings for your organization using Direct2U. These briefings are conducted live by technical and subject matter experts in an interactive forum directly to your location using the Internet. You can have as many participants at your location as you would like and can even have other organizations participate at the same time using their own Internet connection. All that is required is a computer with Internet connection and a telephone, allowing participants to participate in the comfort of their own office. Please contact me if you are interested in the educational opportunities we provide.

I am looking forward to working with you to ensure each military member and their families utilize their healthcare benefit to its maximum potential.

Contact Information

Location: Arlington, VA
Phone: (703) 588-1803
DSN: DSN 425-1843
Fax: (703) 696-5216
E-mail: Johnnathan.Quaye@tma.osd.mil

TMA Senior Enlisted Advisor

Regional Senior Enlisted Leader



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