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Education & Training

In order to assist Medical Treatment Facilities (MTF) with their training needs, the Military Health System (MHS) developed Web Based Training (WBT) covering aspects of the MHS Information Systems that are available at MHS Learn, the MHS Learning Portal located at https://mhslearn.csd.disa.mil/ilearn/en/learner/mhs/portal/home.jsp

Access Managers and Appointing and Scheduling Clerks should complete the following courses on the MHS Learn website related to the patient appointing process:

  • CHCS MCP I: Booking Patient Appointments
  • CHCS MCP II: Front Desk Clerk
  • CHCS MCP: Appointment Booking Fundamentals (Virtual Classroom)
  • CHCS MCP: MCP F&T: Part II

Access Managers and Appointing Supervisors should complete the following course on the MHS Learn website related to the patient appointing process:

  • MTF System Administrator/Appointing Supervisor

Local MTF training should incorporate aspects of the Access to Care (ATC) business rules, the relationships of the ATC standards as they apply to appointment types and detail codes. This training should be integrated with the functionality of the MCP Booking module to ensure the staff have a comprehensive understanding of the information systems and the ATC business rules. Users are encouraged to refer to Appendix E of the MHS Guide to Access Success for detailed recommendations and resources related to education and training.


“On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."
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The appearance of hyperlinks to external Web sites does not constitute endorsement by the TRICARE Management Activity of these Web sites or the information, products or services contained therein. For other than authorized government activities, TRICARE Management Activity does not exercise any editorial control over the information you may find at other locations. Such links are provided consistent with the stated purpose of this DoD Web site. Accessibility/Section 508