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Introduction

The Access Imperatives Web site is provided to assist Military Treatment Facilities (MTFs) with improving access for beneficiaries. The goal is to develop a methodology that matches the Right Patient to the Right provider at the Right place and at the Right time. The implementation of processes that improve access to care in the Military Health System (MHS) is one of the top priorities of the TRICARE Management Activity and is under close scrutiny by our beneficiaries and the Government Accountability Office.

Lower level of the headerThis web site contains the supporting documentation for the policies, methodology, business rules, software changes, and training developed to implement improved access to care. Two processes targeted for improvement are schedule development and appointment booking, and the standardization of appointment types, patient access types, clinic names, and other data elements. The objectives of appointment standardization are improvement of beneficiary customer service, simplification of the appointing and referral process, and increased involvement of the MCS Contractor in the appointing process. Additionally, appointment standardization will provide higher quality data for management decisions by all levels of leadership in the MHS.

Lower level of the headerThis website should allow the entire MHS to improve service to our beneficiaries. Questions should be directed to the TRICARE office at your military service headquarters.


“On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."
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The appearance of hyperlinks to external Web sites does not constitute endorsement by the TRICARE Management Activity of these Web sites or the information, products or services contained therein. For other than authorized government activities, TRICARE Management Activity does not exercise any editorial control over the information you may find at other locations. Such links are provided consistent with the stated purpose of this DoD Web site. Accessibility/Section 508