Objective: The survey instrument incorporates the questions developed by the Agency for Healthcare Research and Quality
(AHRQ) and the Centers for Medicare and Medicaid Services (CMS) for the Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS) initiative. The goal of the HCAHPS initiative is to uniformly measure and publicly report patients’ experience with their inpatient care
through use of a standardized survey instrument and data collection methodology. The information derived from the survey can be useful for internal
quality improvement initiatives, to assess the impact of changes in operating procedures, and to provide feedback to providers and patients. Comparison
of these data with the results from previous surveys as well as comparisons to civilian benchmark data will measure Department of Defense progress
in meeting its goals and objectives of high quality healthcare.
These surveys measure beneficiary user satisfaction with inpatient experiences in direct care and purchased care settings. Surveys are sent
world-wide to a sample of eligible beneficiaries who received inpatient care. The direct care survey is a census survey while the purchased care
survey is a random sample.
The TRICARE Inpatient Satisfaction Survey (TRISS) reports on the experiences of adults who receive medical, surgical, and obstetrics inpatient
services from the Military Health System's 58 direct care (DC) military treatment facilities (MTFs) and through the MHS civilian network of providers
purchased care (PC) arrangements. The survey is conducted for TRICARE's Defense Health Cost Assessment and Program Evaluation division.
2013 TRICARE Inpatient Satisfaction Survey (TRISS) Report of Findings
2012 TRICARE Inpatient Satisfaction Survey (TRISS) Report of Findings
If you or someone you know may be interested in gaining access to the TRISS, please send an email to our contractor
at firstname.lastname@example.org for a user name and password.
TRICARE Inpatient Satisfaction MHS Jan-Dec 2011
“On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."
7700 Arlington Boulevard, Suite 5101, Falls Church, VA 22042-5101
The appearance of hyperlinks to external Web sites does not constitute
endorsement by the Defense Health Agency of these Web sites or the
information, products or services contained therein. For other than
authorized government activities. The Defense Health Agency does not
exercise any editorial control over the information you may find at other
locations. Such links are provided consistent with the stated purpose of
this DoD Web site. Accessibility/Section 508