Remote POC Information


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Remote POC Information:
Procedures for Deployed/TDY Personnel



Active duty service members who are deployed , TDY/TAD or in leave status in a remote location of Eurasia-Africa may use International SOS to receive urgent or emergency care. Prime enrolled active duty family members may also receive support from International SOS for emergent care only. International SOS cannot support if a family member has other health insurance.

Note: Routine, non-urgent or non-emergency health care is not covered under the International SOS contract for active duty members who are deployed, TDY/TDY, or on leave status who are enrolled in TRICARE regions other than TRICARE Eurasia-Africa Prime Remote Overseas.

Checklist for Care

Service members should report to their medical department representative, if possible, prior to receiving any urgent/emergency care at any hospital or provider. The medical department representative will contact International SOS to arrange for care.

International SOS will assist the service member in locating a network provider as well as appointment scheduling if requested. Authorization will be provided as appropriate for all urgent care. Emergent care does not require an authorization and members may report to the nearest emergency department for care. The member should contact International SOS as soon as possible after reporting to the emergency so International SOS may contact the provider and assist with cashless, claimless care.

International SOS requires the following information to coordinate care for deployed/TDY personnel. After these steps are completed, the patient may receive care from the provider designated by International SOS.

  1. The service member's personal information (name, social security number, branch of service and contact number).
  2. Description of the medical condition requiring a referral.
  3. How to contact the service member after the care is rendered.
Dealing with Potential Problems

If a authorization was issued to the hospital but the hospital is still asking for upfront payment, the service member or the unit medical department representative should contact International SOS immediately (before making any payments) to allow International SOS to work directly with the hospital on the issue.

If the service member is required to pay for your health care, the claim for reimbursement must be processed by the overseas claims processor.

Contact International SOS if there are any medical problems that need resolution with the hospitals or providers. The Remote Site Program Director in the TRICARE Eurasia-Africa Office is also available at DSN 314-496-6347 or commercial +49-(0)6302-67-6347.

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