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Previous Surveys/Results/Quarterly Adult Consumer Reports

Quarterly Adult Consumer Reports

The TRICARE Consumer Reports provide Lead Agents and MTF commanders with a comprehensive description of TRICARE beneficiaries' experiences with their health care compared to MHS and civilian averages.

The TRICARE Consumer Reports care an interactive electronic document consisting of linked tables that contain beneficiaries' ratings of their health care, health plan, personal doctor, and most-used specialist. The Reports also include scores based on responses to combinations of questions about claims handling, customer service, access to care, preventive care, and interactions with doctors and their office staff. By clicking on the column and row headings of the table, the reader can look at the results from different angles or drill down to more different information.

The Adult Consumer Reports contain results from the most recent quarter's survey, describing the previous 12 months, and comparing it to results from previous quarters and civilian norms. Results for each region and for enrollment and beneficiary groups such as Prime enrollees or active duty can be accessed by clicking on the appropriate link.