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Latest News

1st Quarter FY15 TPCP Metrics Reports:
The DHA UBO Program Office has released the 1st quarter FY15 TPCP Metrics Reports. These reports are extracts from the web-based reporting system.

DHA UBO Newsletter:
The Winter 2015 DHA UBO newsletter is now available!

FY15 Pharmacy Rates:
The DHA UBO Program Office has released the first FY15 Pharmacy rates package (Pharmacy Rate File, FY15 DHA UBO Rx Billers Edition Workbook, and Pharmacy Pricing Estimator), effective 16 February 2015.


April Webinar:
Armed Forces Billing and Collection Utilization Solution (ABACUS) Overview

This webinar will provide a general overview of the new shared Services and NCR MD billing system, ABACUS, including billing procedures and guidance, navigational techniques, and current system to ABACUS cross-walks.

Dates & Times
April 28, 2015 8:00AM EST
April 30, 2015 2:00PM EST

Visit UBO Webinars for more information and to register!

Note: Learning Center webinars are broadcast in Eastern Daylight Time (EDT).

For full participation instructions, presentation materials, as well as information on upcoming and past webinars, visit the UBO Web-Based Training page.

E-mail us! If you have webinar or other Learning Center questions or sugestions, please send us a note at UBO.LearningCenter@altarum.org. We look forward to hearing from you and welcome all feedback and suggestions.


In accordance with DHA Privacy guidance, personal identifiers, such as names and personal e-mail addresses, have been removed from the documents on this site.

Non-DHA UBO links and references to other Web sites are provided as a convenience for visitors to the DHA UBO Web site. The DHA UBO Program Office does not assume responsibility for information referenced and available outside of the DHA UBO Web site.

Contact us:

For questions or comments, please e-mail UBO.Helpdesk@altarum.org, or leave a message for the Helpdesk staff at (571) 733-5935. Phone messages will be returned within one business day.

Privacy and Civil Liberties Office

"On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."

Important Links


This section is updated with questions we get from you. Send questions or suggestions to UBO.Helpdesk@altarum.org, with the subject, "FAQs."

Q: What should I ask insurance companies when they send our office a denial of Non-Covered Charges?

A: You should contact the payer and ask for the reason(s) that the claim was denied and what information is necessary to correct the claim (make sure you document the conversation). In addition to reviewing on a claim by claim basis, review denials for trends for certain submissions. Talk with your utilization review team to get a sense as to what is impacting covered vs. non-covered claims, identify trends, and seek to proactively reduce and correct common mistakes.

Additional Q&As are available by webinar topic on the UBO Learning Center.

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