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2nd Quarter FY15 TPCP Metrics Reports Posted!
The DHA UBO Program Office released the 2nd Quarter FY15 TPCP Metrics Reports. These reports are extracts from the web-based reporting system.

DHA UBO Newsletter:
The Winter 2015 DHA UBO newsletter is available!

FY15 Pharmacy Rates:
The DHA UBO Program Office released the FY15 Pharmacy rates package (Pharmacy Rate File, FY15 DHA UBO Rx Billers Edition Workbook, and Pharmacy Pricing Estimator), effective 16 February 2015.


May Webinar:
Bringing it All Together: Compliance and the Revenue Cycle

Participate in a live Webinar with the opportunity for questions and answers during the broadcast! This webinar focuses on UBO compliance requirements within the MHS Revenue Cycle. It provides attendees with the necessary tools to maximize collection activities, while operating at optimal compliance levels.

Dates & Times
Tuesday, May 19, 2015 from 0800-0900 EST
Thursday, May 21, 2015 from 1200-1300 EST

Visit UBO Webinars for more information and to register!

For full participation instructions, presentation materials, as well as information on upcoming and past webinars, visit the UBO Web-Based Training page.

E-mail us! If you have webinar or other Learning Center questions or sugestions, please send us a note at UBO.LearningCenter@altarum.org. We look forward to hearing from you and welcome all feedback and suggestions.


In accordance with DHA Privacy guidance, personal identifiers, such as names and personal e-mail addresses, have been removed from the documents on this site.

Non-DHA UBO links and references to other Web sites are provided as a convenience for visitors to the DHA UBO Web site. The DHA UBO Program Office does not assume responsibility for information referenced and available outside of the DHA UBO Web site.

Contact us:

For questions or comments, please e-mail UBO.Helpdesk@altarum.org, or leave a message for the Helpdesk staff at (571) 733-5935. Phone messages will be returned within one business day.

Privacy and Civil Liberties Office

"On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."

Important Links


This section is updated with questions we get from you. Send questions or suggestions to UBO.Helpdesk@altarum.org, with the subject, "FAQs."

Q: What should I ask insurance companies when they send our office a denial of Non-Covered Charges?

A: You should contact the payer and ask for the reason(s) that the claim was denied and what information is necessary to correct the claim (make sure you document the conversation). In addition to reviewing on a claim by claim basis, review denials for trends for certain submissions. Talk with your utilization review team to get a sense as to what is impacting covered vs. non-covered claims, identify trends, and seek to proactively reduce and correct common mistakes.

Additional Q&As are available by webinar topic on the UBO Learning Center.

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