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Please be advised that we are no longer updating this site. All current UBO PO information is now maintained only on Health.mil and Launchpad. If you are looking for a resource and cannot locate it, please feel free to email the Helpdesk at UBO.Helpdesk@altarum.org or call 202-776-153 and leave a message. All inquiries are returned within one business day. Please share this information with other MTFs and stakeholders.

2015 UBO Medical, Dental, and Cosmetic Rates Released
2015 rates are effective for dates of service on or after 1 July 2015.

New UBO Page Available on Health.mil
Please visit the new UBO at Health.mil for more information!

3rd Quarter FY15 TPCP Metrics Reports Posted
The DHA UBO Program Office released the 3rd Quarter FY15 TPCP Metrics Reports. These reports are extracts from the web-based reporting system.

FY15 Pharmacy Rates
The DHA UBO Program Office released the FY15 Pharmacy rates package (Pharmacy Rate File, FY15 DHA UBO Rx Billers Edition Workbook, and Pharmacy Pricing Estimator), effective 16 February 2015.


New UBO Learning Center Page Available on Health.mil
Please visit the new UBO Learning Center at Health.mil for more information about upcoming webinars!

E-mail us! If you have webinar or other Learning Center questions or sugestions, please send us a note at UBO.LearningCenter@altarum.org. We look forward to hearing from you and welcome all feedback and suggestions.


In accordance with DHA Privacy guidance, personal identifiers, such as names and personal e-mail addresses, have been removed from the documents on this site.

Non-DHA UBO links and references to other Web sites are provided as a convenience for visitors to the DHA UBO Web site. The DHA UBO Program Office does not assume responsibility for information referenced and available outside of the DHA UBO Web site.

Contact us:

For questions or comments, please e-mail UBO.Helpdesk@altarum.org, or leave a message for the Helpdesk staff at 202-776-1532. Phone messages will be returned within one business day.

Privacy and Civil Liberties Office

"On October 1, 2013, the Department of Defense established the Defense Health Agency (DHA) to manage the activities of the Military Health System. These activities include those previously managed by TRICARE Management Activity (TMA), which was disestablished on the same date. During the next several months, all TMA websites will change to reflect the new DHA. We appreciate your patience during this transition."

Important Links


This section is updated with questions we get from you. Send questions or suggestions to UBO.Helpdesk@altarum.org, with the subject, "FAQs."

Q: What should I ask insurance companies when they send our office a denial of Non-Covered Charges?

A: You should contact the payer and ask for the reason(s) that the claim was denied and what information is necessary to correct the claim (make sure you document the conversation). In addition to reviewing on a claim by claim basis, review denials for trends for certain submissions. Talk with your utilization review team to get a sense as to what is impacting covered vs. non-covered claims, identify trends, and seek to proactively reduce and correct common mistakes.

Additional Q&As are available by webinar topic on the UBO Learning Center.

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