The TRICARE Survey Program was formally established in response to the National Defense Authorization Act Public Law. No. 102-484, § 724, 106 Stat. 2315, 2440 (1992) which states; the administering secretaries shall conduct annually a formal survey of persons receiving health care to determine:
- Availability of services provided, type of services received and facilities where provided
- Familiarity with availability and facilities
- Health Status
- Satisfaction with system and quality provided
- Other matters as appropriate
HPA&E health care scientists collect information to measure beneficiary and staff satisfaction and to support functions such as: strategic planning and marketing; improving quality of care/access; contractual performance; and responding to MHS and DoD requests. Surveys are benchmarked against national norms. Results are monitored to implement change as appropriate. HPA&E's DoD Health Care Survey Operations and Information Control provides the direction, coordination and oversight for all DoD-wide health care survey research/operations.