OCFO : HPA&E : Survey Program
Tricare Home OCFO Home
Health Programs Analysis and Evaluation Division
About HPA&E Survey Program Studies, Analyses & Evaluations For Researchers For Beneficiaries TMA Privacy Office

Survey Program

Image of man with a telephone headset

The TRICARE Survey Program was formally established in response to the National Defense Authorization Act Public Law. No. 102-484, § 724, 106 Stat. 2315, 2440 (1992) which states; the administering secretaries shall conduct annually a formal survey of persons receiving health care to determine:

  • Availability of services provided, type of services received and facilities where provided
  • Familiarity with availability and facilities
  • Health Status
  • Satisfaction with system and quality provided
  • Other matters as appropriate

HPA&E health care scientists collect information to measure beneficiary and staff satisfaction and to support functions such as: strategic planning and marketing; improving quality of care/access; contractual performance; and responding to MHS and DoD requests. Surveys are benchmarked against national norms. Results are monitored to implement change as appropriate. HPA&E's DoD Health Care Survey Operations and Information Control provides the direction, coordination and oversight for all DoD-wide health care survey research/operations.

Viewing or printing the PDF documents found on this site requires the use of Adobe Acrobat Reader, which you may download here. Get Adobe Reader