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US Army Health Clinic Grafenwoehr
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| MTF Name: |
US Army Health Clinic Grafenwoehr |
| Address: |
Unit 28130
Bldg. 475
Grafenwoehr, GERMANY APO AE 09114 |
| Web Site: |
http://ermc.amedd.army.mil/grafenwoehr/index.cfm |
| Main Phone: |
(49)-09641-83-7152/8393 |
| Hours: |
Monday, Tuesday, Wednesday, Thursday: 0800-1700
Friday: 0800-1200
Training holidays: 0900-1500 |
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Making an Appointment
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| Phone Number: |
09641-83-7152/ 8393 (DSN: 475-7152/ 8393) |
Additional Information:
Active duty priority care (no appointment required but sick call slip required): Mon, Tues, Wed, Friday 0630-0730; Thursday 1300-1330.
Routine care for soldiers, family members, retirees & civilians (by appointment): Mon, Tues, Wed 0800-1930; Thursday 1300-1930; Friday 0800-1500; Sat 0900-1200.
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| Prime enrollees may be able to make an
MTF appointment online at www.tricareonline.com.
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Pharmacy |
| Phone: |
475-7431 |
| Hours: |
Mon, Tues., Wed.Thurs: 0800-1700
Friday: 0800-1200
Training holidays: 0900-1500
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Additional Information:
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Additional
Information |
| Advice Line: |
Healthcare Information Line 0800-825-1600 manned by registered nurses who can give advise about medical concerns. Also provides access to an Audio Health Library of common medical condition. |
| After Hours
Care: |
Call Healthcare Information Line (Nurse Advise Line) at 0800-825-1600 first and get advise. |
In case of an
emergency:
In case of an emergency, proceed directly to the nearest Hospital. Contact the TRICARE Service Center (09641-83-7424/ DSN: 475-7424) the next working day to ensure that TRICARE will cover the cost of your care. |
Other
Information:
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Specialties |
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Audiology / Speech Pathology
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Clinical Psychology
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Family Medicine
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Optometry
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Pediatrics
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Physical Therapy
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Psychiatry
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Population Health (wellness)
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Psychology
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Social Work
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Mental Health
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Customer Service |
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| Beneficiary Counseling & Assistance Coordinator (BCAC) |
Ms. Erika Walberer-Reis
Phone: 011-49-931-837-424
DSN: 475-7424
Fax:011-49-931-837-428/DSN 475-7428
E-mail: Erika.walberer@amedd.army.mil |
Ms.Dotie Williams
Phone: 09641837420
DSN: 4757420
Fax:09641836639
E-mail: DOTIE.LYNN.WILLIAMS@US.ARMY.MIL |
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| Debt Collection & Assistance Officer (DCAO) |
Ms. Erika Walberer-Reis
Phone: 011-49-931-837-424
DSN: 475-7424
Fax:011-49-931-837-428/DSN 475-7428
E-mail: Erika.walberer@amedd.army.mil |
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Additional Customer Service Information
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Other Customer Service
Phone Number:
Other Customer Service
Email Address:
Other customer service
information:
TRICARE Overseas Prime Member, you will always need to get a referral (authorization) before seeking care outside of the MTF.
If you have questions, compliments or complaints about the care you receive at the clinic, contact our Patient Representative at 09641-83-7102/5622 or DSN 475-7102/5622. | | | | | |
Other |
What is an MTF?
| The hospital or clinic on your base or post is a Military Treatment Facility, or MTF. "MTF" has come to be used as shorthand for all uniform services hospitals, clinics, and medical centers (including the several former Public Health Service hospitals that are now called "designated providers" under TRICARE). |
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All TRICARE Plan options work at MTF.
| Any eligible TRICARE beneficiary can use the MTF for medical care. Your choice of TRICARE plan (Prime, Standard, or Extra), however, can affect your priority for appointments at the MTF. Using the MTF through Prime, instead of seeing a civilian doctor, can save you money and paperwork. |
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Prime is the usual choice for patients who use the MTF.
| If you choose to enroll in TRICARE Prime, most of your care will be at the MTF. Active duty service members are automatically enrolled in Prime, and many active-duty family members choose to enroll. You must complete and submit the necessary paperwork to enroll in Prime. |
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Learn more...
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