TRICARE Military Healthcare System Marketing SurveyObjective: TRICARE Military Healthcare System Marketing Survey
Results: The findings indicate a high level of awareness of information about TRICARE among MHS beneficiaries. About three fourths or more of TRICARE users are aware of at least one of the following TRICARE information sources: Toll-free numbers, Printed materials, Service centers, and Internet sites. TRICARE beneficiaries using TRICARE services look for many types of information. The top three types of information include: Scheduling an appointment (43.6%), Phone numbers for health care providers or MTFs (41.6%), Referrals to specialists or other doctors (35.4%). More than three of every four (78.7%) users of TRICARE services who look for information about TRICARE are satisfied or very satisfied with available information. Satisfaction levels range from 75.9 percent among active duty Service members to 87.9 percent of the 65-and-over retiree group. Overall, TRICARE users most prefer getting answers face to face (30.8%). Next, similar numbers of them most prefer getting needed information by telephone (23.2%) or mail (22.1%). Relatively few beneficiaries most prefer using the Internet to get TRICARE information (16.1%).