Survey ProgramSurvey Program

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The TRICARE Survey Program was formally established in response to the National Defense Authorization Act Public Law. No. 102-484, § 724, 106 Stat. 2315, 2440 (1992) which states; the administering secretaries shall conduct annually a formal survey of persons receiving health care to determine:

  • Availability of services provided, type of services received and facilities where provided
  • Familiarity with availability and facilities
  • Health Status
  • Satisfaction with system and quality provided
  • Other matters as appropriate

HPA&E health care scientists collect information to measure beneficiary and staff satisfaction and to support functions such as: strategic planning and marketing; improving quality of care/access; contractual performance; and responding to MHS and DoD requests. Surveys are benchmarked against national norms. Results are monitored to implement change as appropriate. HPA&E's DoD Health Care Survey Operations and Information Control provides the direction, coordination and oversight for all DoD-wide health care survey research/operations.

WARNING: This is a Department of Defense (DoD) interest computer system. The Military Health System Web Site is the Official Web Presence of the Office of the Assistant Secretary of Defense (Health Affairs) and the TRICARE Management Activity.