TRICARE Inpatient Satisfaction Surveys (TRISS) - Purchased and Direct Care

Objective: The survey instrument incorporates the questions developed by the Agency for Healthcare Research and Quality (AHRQ) and the Centers for Medicare and Medicaid Services (CMS) for the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative. The goal of the HCAHPS initiative is to uniformly measure and publicly report patients' experience with their inpatient care through use of a standardized survey instrument and data collection methodology. The Department of Defense is one of the first organizations to utilize this survey as part of their ongoing measurement programs. The information derived from the survey can be useful for internal quality improvement initiatives, to assess the impact of changes in operating procedures, and to provide feedback to providers and patients. Comparison of these data with the results from previous surveys as well as comparisons to civilian benchmark data will measure Department of Defense progress in meeting its goals and objectives of high quality healthcare. These surveys measure beneficiary user satisfaction with Military Health System (MHS) inpatient experiences in direct care and purchased care settings. These surveys are conducted annually during the months of July, August and September. Surveys are sent CONUS and OCONUS to military treatment facilities to eligible beneficiaries who received specified inpatient care. The direct care survey is a census survey while the purchased care survey is a random sample.

Results: Contact HPA&E

Status: Active

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WARNING: This is a Department of Defense (DoD) interest computer system. The Military Health System Web Site is the Official Web Presence of the Office of the Assistant Secretary of Defense (Health Affairs) and the TRICARE Management Activity.