For Beneficiaries

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HPA&E...where customer satisfaction is counted...and counts!

As a TRICARE beneficiary, your opinion on how we are performing is important not only to those of us who deliver and manage your health care, but also to the DoD leaders and to Congress. You, our consumers and patients, are our best source for getting information to help us better understand how we are doing in delivering your health care. We want to know how you feel about your benefits, our services, and how we can improve overall MHS performance. We also want to positively influence your health status and behaviors toward a healthy lifestyle. So if you are contacted by one of our contracted survey vendors, please take time to complete one of our written, web-based or telephone surveys — and let your opinion count!

If you have been surveyed, see our Survey Program for current survey information, results and for a list of current DoD survey vendors.

If you have concerns about the confidentiality of your information, the Privacy Act of 1974 and associated guidance provide for the protection of information gained through surveys. For more information on the protection of your information visit the TMA Privacy Office.

For further information visit :


Please visit the Beneficiary section of our FAQ pages to find answers to common questions.

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