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TRICARE Reimbursement Rates: Transparency in Government

1) Which best describes your role in visiting the site today? [CHOOSE THE RESPONSE WHICH APPLIES BEST]
TRICARE beneficiary

Military Health System Staff

Other [PLEASE COMMENT IN THE SPACE BELOW]




2) Which best describes your past experience with the site? [CHOOSE THE RESPONSE WHICH APPLIES BEST]
This is my initial visit

Used it two or three times before

Used it four to ten times before

Used it more than ten times


3) What other sources have you used to obtain TRICARE reimbursement rate information?
TRICARE website other than this one

TRICARE handbook

TRICARE Service Center or Regional Contractor

None, this is the only site I've used for TRICARE rate information

Other [PLEASE COMMENT IN THE SPACE BELOW]




4) Under which topic would you look first for reimbursement rates using the TRICARE website?
TRICARE Plans

TRICARE Regions

Using TRICARE

Understanding TRICARE

You May Need to Know

Privacy Information and Patient Rights

Getting Help

Other [PLEASE COMMENT IN THE SPACE BELOW]




5) What are key words you would use to search for reimbursement rates while visiting the internet? [MARK ALL THAT APPLY.]
Reimbursement rates

By specific health plan (i.e. Standard, Extra, TRICARE Reserve Select)

Allowable charges

Costs/Co-pays

CHAMPUS Maximum Allowable Charges (CMAC)

Other [PLEASE COMMENT IN THE SPACE BELOW]




6) How would your rate your ability to access our TRICARE.mil Web pages related to reimbursement rates?
Extremely easy

Somewhat easy

Neither easy or difficult

Somewhat difficult

Extremely difficult


7) How many pages did you visit before finding the reimbursement rate information you needed?
The first page I selected gave me the information I needed

1 - 3 pages

4 - 5 pages

Greater than 5 pages

I did not find the information I needed


8) Once you arrived at the appropriate reimbursement web page, rate your relative ease or difficulty in understanding the information.
Extremely easy to understand

Somewhat easy to understand

Neither easy or difficult to understand

Somewhat difficult to understand

Extremely difficult to understand


9) What, if anything, prevented you from obtain the information you needed?
Difficult terminology used on the web page

Layout of the content

Lack of information

Other [PLEASE COMMENT IN THE SPACE BELOW]




10) Once you arrived at the appropriate reimbursement web page, how would you assess the amount of information you received?
I received all of the information I needed

I received an adequate amount of information

I received too much information

I did not receive enough information


11) After using the TRICARE website, what would be your primary source if you had additional questions or needed other information related to reimbursement rates?
TRICARE website

TRICARE handbook

TRICARE Service Center or Regional Contractor

Other [PLEASE COMMENT IN THE SPACE BELOW]




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