Keeping your medical records accurate and confidential is important. If you get most care at military hospitals or clinics, you’ll have an electronic health record. Civilian providers may keep paper records or use a private electronic health record system. You should maintain medical documentation, records and health care history information for your own reference.
There are times when you should request copies of your records:
Accessing Your Personal Health Record through the TOL Secure Web Portal
If enrolled in TRICARE Prime at a military hospital or clinic, you can access portions of your personal health records through the TOL Secure Web Portal. Once you log in, use the “Blue Button” feature to securely view and save your personal health data as a “PDF” or “TXT” file. Personal health records may include your lab results, allergy profile, medication profile, problem lists and office visit information.
If you receive your care from a civilian network provider, you will need to talk to his or her office to find out how to get copies of your electronic heath record.
Requesting Paper Records at Military Hospitals and Clinics
You may request paper copies of your medical records from the military hospital/clinic administration or records office. If it has been more than two years since your last appointment at the military hospital or clinic, you’ll need to request copies of your records from the archives.
Requesting Medical Records from Civilian Providers
You must request a copy of your medical records from each individual health care provider you have visited. You may be responsible for any fees charged for copying or mailing medical records. Active duty service members are not responsible for any fees charged for copying or mailing medical records.