Home Delivery Checklist
We deliver more than 97% of prescriptions filled through home delivery in less than a week.
Sometimes your prescription can’t be filled because we need clarification. In these cases, Express Scripts will contact you or your provider. You must return the call within two business days for us to fill your prescription. If not, Express Scripts will send you a letter explaining why the prescription wasn’t filled.
You can use this checklist to avoid problems:
- Ask your provider to e-prescribe your prescription drugs. Electronic prescriptions are less likely to have missing or unreadable items.
- Write your name, sponsor ID number, and birthdate clearly on the back of the prescription if you fill it by mail.
- If Express Scripts calls you, call them back within two business days. Customer service staff is available 24/7.
When a drug isn’t covered by TRICARE, Express Scripts will send you a letter and return your prescription.
If you're not sure if your prescription is covered:
If you feel there is an error with your prescription return or denial, call 1-877-363-1303 to speak to a Patient Care Advocate.