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The Nurse Advice Line: Providing Safe, High Quality Health Advice and Assessments

1/8/2016

The Nurse Advice Line (NAL) is a great evaluation tool for those seeking care or who have medical questions. The telephone hotline provides instant access to a team of registered nurses who can answer urgent and acute healthcare questions. The NAL provides TRICARE beneficiaries an assessment of their symptoms and what next steps they should take.

In order to give beneficiaries the highest level of care, the NAL needs to speak to the patient directly, or have the patient present during the call. Legally, the NAL cannot provide advice to a third party without the patient being in the room with the caller. If the patient is underage, this does not mean the nurse has to speak to the child, the nurse may need to hear the child's cough or ask a question that the parent may not know offhand. If the patient is over age 13, the nurse may ask to speak to the child directly. Feel free to stay on another line or use a speakerphone option if that makes you more comfortable. 

You wouldn’t go to a doctor’s office, emergency roomThe hospital department that provides emergency services to patients who need immediate medical attention. or urgent care center without the patient. The NAL is in the same category. Without speaking to, or having the patient present, our RN’s cannot give an accurate assessment or advice on the patient’s condition. In order to provide you and your family the best quality care please ensure that the patient is present.

Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is invaluable.  Call the NAL, toll-free and 24/7 for your urgent medical needs at 1-800-TRICARE (874-2273) Option# (1). Beneficiaries can still call their PCM or clinic for medical advice and appointments. To learn more about the NAL visit us online.  

Last Updated 5/3/2016