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State of Emergency in the Philippines


Typhoon Haiyan moved through the Philippines on November 8, 2013. TRICARE is waiving the proof of payment requirement and allowing emergency prescription refills for beneficiaries living in the following locations: Dumangas, Iloilo, Janiuay, Iloilo, the Province of Antique, Samar provinces, Leyte, Cebu, Iloilo, Capiz, Aklan, Palawan, and Tacloban.

  • Other areas may be added in the future, if needed.
  • Retroactive to November 8, and in effect through December 24, 2013 (45 days).
  • May be extended for another 45 days, if needed.

TRICARE will accept your signature on your claims as proof of payment during this period. Also, if you recently had prescriptions filled that were lost or destroyed during the typhoon, you may have them refilled. You’ll only be responsible for the appropriate cost-share to refill those prescriptions that were lost or destroyed.

If you need help, call International SOS:

  • Customer Service Regional Direct:  + (65) 6339-2676
  • Customer Service Toll-Free:  1-800-14410576
  • Medical Assistance Regional Direct: + (65) 6338 9277
  • Medical Assistance Toll-Free: 1-800-14410711

Evacuating from the Philippines

If you evacuate, follow the steps below to get care and transfer your coverage:

  • Update the Defense Enrollment Eligibility and Reporting System (DEERS):
  • Transfer your coverage, see below.

To Another Overseas Area

If you’re evacuating to another overseas area, your contractor and health plan won’t change.

  • Call International SOS to transfer your coverage.
  • If using TRICARE Reserve Select, TRICARE Retired Reserve or TRICARE Young Adult, update your address on your next billing statement.

To the United States

  • If you need care while traveling to the U.S., call International SOS for help.
  • Once your move is final, update DEERS.  Then transfer your coverage to your new TRICARE region.
Plan You’re Using in the Philippines Transfer to… Next Steps…

TRICARE Prime Overseas or TRICARE Prime Remote Overseas

TRICARE Prime or TRICARE Prime Remote

  • Call the regional contractor in your new region to transfer your coverage.
  • The US Family Health Plan is another Prime option for family members in some U.S. locations.

TRICARE Standard Overseas

TRICARE Standard and Extra

  • Find a New Doctor
  • Network or non-network
  • Network providers charge less and will file claims for you.
  • You can enroll TRICARE Prime in Prime Service Areas; check with your new regional contractor for details.
  • The US Family Health Plan is another Prime option in some U.S. locations.

TRICARE Reserve Select

TRICARE Reserve Select

TRICARE Retired Reserve

TRICARE Retired Reserve

TRICARE Young Adult

TRICARE Young Adult

  • Find a New Doctor
  • Update your address on your next billing statement.
  • Prime option available in Prime Service Areas, check with your new regional contractor for details.



Last Updated 11/25/2013