Explanation of Benefits

Each time you get a prescription filled at a military pharmacy, a TRICARE network pharmacy or through home delivery, Express Scripts records your claim on an explanation of benefits (EOB).

You’ll get an email message every month telling you that you have an updated EOB. You can login into www.express-scripts.com/TRICARE to view your statement.

  • If you don’t have a valid email in your Express Scripts online profile, you’ll get a paper EOB in the mail.
  • You can change your preference to request a paper EOB.
  • Paper EOBs are delivered quarterly (every three months).

Changing Your Preference for EOBs

To Get Your EOB Statments Delivered to Your Email Address

To change your preference so you get your pharmacy EOB statements delivered to your email inbox instead of hardcopies in the mail, log in to www.express-scripts.com/TRICARE and follow these steps:

  • Click "My Account"
  • Click "Select Communication Preferences"
  • Click "Communication  Preferences"
  • Click Edit Preferences
  • For the "Explanation of Benefits" preference, Select "E-Mail"

To Get Your EOB Statements Delivered by Regular Mail

To change your preference so you get your pharmacy EOB statements delivered to you by mail instead of email, log in to www.express-scripts.com/TRICARE and follow these steps:

  • Click "My Account"
  • Click "Select Communication Preferences"
  • Click "Communication  Preferences"
  • Click Edit Preferences
  • For the "Explanation of Benefits" preference , Select "Letter"

Last Updated 4/30/2015

contact Your Contacts
Express Scripts, Inc.

Stateside: 1-877-363-1303
Overseas: 1-866-275-4732
(where toll-free service is established)

Express Scripts Website


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