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TRICARE Beneficiaries Will No Longer Receive Mailed Letters for Benefit Updates

10/1/2014

TRICARE beneficiaries need to watch their email and ensure they have a milConnect account to receive information about changes to their TRICARE coverage. The Department of Defense is no longer sending paper letters to notify beneficiaries about changes to their coverage and eligibility status. Beneficiaries will now receive emails or post cards directing them to online resources where they can view their information.

When you have correspondence from TRICARE, you’ll get it one of two ways.  If you have a valid email address in the Defense Enrollment Eligibility Reporting System(DEERS) A database of information on uniformed services members (sponsors), U.S.-sponsored foreign military, DoD and uniformed services civilians, other personnel as directed by the DoD, and their family members. You need to register in DEERS to get TRICARE. (DEERS), you’ll get an email telling you to go milConnect to read your letter. If you don’t have an email address in DEERS, you’ll get a post card directing you to milConnect. The emails and  post cards won’t contain private information, only a short generic message to inform you of a change to your coverage or eligibility. Most letters regarding your TRICARE benefit will now be online at milConnect only. You will need to maintain a DoD Self-Service Logon (DS Logon) account to continue to receive electronic letters.  milConnect can  also be accessed using your Common Access Card (CAC) or Defense Finance and Accounting Services (DFAS) pin, if applicable. However, it is recommended that sponsors and dependents 18 and over obtain a DS logon as it can be used for access to multiple web sites from milConnect, to regional contractor sites to TRICARE Online to various Veterans Affairs sites. Click the “Sign Up” button on milConnect to find out more.

Beneficiaries who opt to receive email notifications can retrieve their health care information by logging on to milConnect, going to www.tricare.mil to review general benefits information, or contacting your regional contractor for help. This will get the information to you quicker, and since milConnect is available anywhere with internet access, you’ll be notified of changes even if you’re away from home.

It’s important to go to http://milconnect.dmdc.osd.mil to sign up or update your email contact information.  Without a DS Logon, CAC, or DFAS pin you won’t be able to view this information. Once you sign-up, you will receive up-to-date benefit information such as primary care manager changes, new and replacement enrollment cards, eligibility and enrollment changes due to age  or changes in member status,  voluntary or involuntary disenrollment actions, and more.  You can click on the “MyProfile” menu item to update your personal email preference. Please allow three days for revised settings to take effect.

Last Updated 5/3/2016