Watch Your Inbox for Electronic Notifications
To reduce cost and increase efficiency, the Department of Defense (DoD) is moving away from mailing letters with update information. This means that instead of a letter, you will get email notifications when there are important changes to your DoD benefits, including TRICARE. The email will link you to milConnect, a secure DoD website, where your personal information will be posted.
The initial email you receive will give you an opportunity to “opt-out” of receiving emails and continue receiving paper notifications. Those who have not provided an email address or those who opt-out of receiving email notifications will receive a postcard stating that there is a change or update to their benefit. Even if you get a postcard you will still need to go to milConnect to read the letter because specific plan or protected health information (PHI) will not be printed on the postcard.
Replacing paper mail with email will mean faster notification of important information as well as convenient access anytime, anywhere you have Internet access.
Go to http://milconnect.dmdc.osd.mil to sign up or update your email contact information. The milConnect website can be accessed anytime and anywhere for the most up-to-date account and DEERS information. Once you sign-up, you will receive up-to-date benefit information such as, primary care manager changes, eligibility changes due to age (for certain family members), and more. You can click on the “MyProfile” menu item to update your personal email preference. Please allow three days for revised settings to take effect.