TRICARE.MIL Named Best Government and Public Sector Website
The TRICARE Beneficiary website (www.tricare.mil) was recently awarded the Best Government and Public Sector website in an annual competition hosted by Sitecore, a global leader in customer experience management software. The award recognizes excellence in the website’s delivery of effective, meaningful digital experiences across 23 categories.
The TRICARE Beneficiary website is easy-to-use and informative for beneficiaries. A key feature is the ability for beneficiaries to answer three questions on the home page to get tailored benefit information on the site, including their own “My Plan” page. The new “I Want To” banner, also on the home page, allows more direct access to the information and features that beneficiaries want the most, like seeing what’s covered, finding a doctor or enrolling in a plan. Additionally, beneficiaries can quickly search for plans and compare them side-by-side from the home page.
Two recently-implemented website features empower beneficiaries to make decisions and manage their benefit online. Beneficiaries can use the new Pharmacy Home Delivery calculator (www.tricare.mil/pharmacy) to calculate how much they can save by switching their prescriptions from a retail pharmacy to TRICARE Pharmacy Home Delivery. The new Go Paperless page (www.tricare.mil/gopaperless) explains how beneficiaries can use paperless solutions to manage their benefit—enroll, pay a bill, get proof of coverage and much more.
The TRICARE.mil project is one of the largest government implementations of Sitecore and has cut costs by reducing the time developers have to spend maintaining the website, allowing them to focus on major functional enhancements instead of daily maintenance. Since launch, the number of technical issues reported by users through the website feedback mechanism has reduced dramatically. Visit the site now at www.tricare.mil. Answer three questions, or just tell us what you want to do!